Terms of Service & Privacy Policy

Please read these terms carefully before using our services.

Last Updated: April 15, 2025

1. Introduction

Zombie CRM software private limited (Zombie CRM) provides its service (as defined below) to you through the Zombie CRM software private limited website (the 'site'), subject to this terms of service agreement ('tos'). By accepting this tos or by accessing or using the service or site, you acknowledge that you have read, understood, and agree to be bound by this tos and our privacy policy (available at Privacy Policy), which is incorporated by reference into this tos

If you are entering into this tos on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this tos, including the privacy policy, in which case the terms 'you' or 'your' will refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this tos, you must not accept this tos and may not use the service.
You may not use the service if you are a competitor to Zombie CRM software private limited.

2. Establishing an Account

Certain features, functions, parts or elements of the Zombie CRM Software Private Limited can be used or accessed only by holders of an Account. The person who wishes to create an Account must:

  1. Complete the sign-up form on the Web Site
  2. Accept these Terms by clicking 'Sign up' or other similar button

Each Client may have only one Account. If several persons need to use an Account on behalf of Client, Client must designate such persons as Users. Each such User shall be subject to the restrictions set forth in these Terms.

If Client has designated Users and granted them Authorization, such Users will be deemed to be authorized to act on behalf of Client when using the Account. Zombie CRM Software Private Limited is not responsible for and shall have no liability for verifying the validity of Authorization of any User. However, Zombie CRM Software Private Limited may, in its discretion, request additional information or proof of the person's credentials. If Zombie CRM Software Private Limited is not certain if a User has been granted Authorization, Zombie CRM Software Private Limited may, in its sole discretion, prevent such User from accessing the Zombie CRM Software Private Limited Services.

A User may be associated with multiple Clients and Accounts. Deleting a User from one Account will not remove the User from the Platform if he/she is connected to multiple Accounts.

The Client and any User associated with an Account must provide Zombie CRM Software Private Limited with true, accurate, current, and complete information about the Client, Users or Account and keep it up to date.

3. Logging Into an Account

Zombie CRM Software Private Limited shall provide Client with a username and password ('Login Credentials') to be used to log in to its Account unless the Client uses the another services to log in. These Login Credentials must not be used by multiple persons. If Client has designated several Users, each User will be provided with separate Login Credentials. Client and each User are responsible for keeping confidential all login credentials associated with an Account.

4. Termination of Account

Client may terminate these Terms at any time as provided in 'Suspension and Termination' section. Zombie CRM Software Private Limited shall permanently delete the Account [ user information ] within one month of the effective date of the termination

5. Fees

The use of an Account is subject to a Fee. Upon sign-up for an Account, the Client must select a Plan. Different rates apply to different Plans. The applicable Fee is charged in advance on monthly or annual payment intervals, unless agreed otherwise between parties. All Fees are non-refundable (user subscription, voice credits, etc.), i.e. there are no refunds or credits for periods where the Client did not use an activated Account, used it only partially, or deactivated the Account or terminated these Terms during an ongoing payment interval. If, after signing up, Client elects to upgrade to a more expensive Plan, the unused portion of any prepaid Fees shall be applied to the Fee of the more expensive Plan.

All Fees are exclusive of all taxes, levies or duties applicable under any applicable law, unless stated otherwise stated herein. Client is solely responsible for the payment of such taxes, levies or duties.

6. Changing Plans

Any Client has the right to upgrade or downgrade a current Plan at any time by selecting a new Plan among the collection of Plans determined by the Zombie CRM Software Private Limited. In such an event, the Client's credit card on file with the Zombie CRM Software Private Limited will automatically be charged with a Fee for the next payment interval with the rate stipulated in the new Plan.

Downgrading of the current Plan may cause the loss of features or capacity of the Account, as well as the loss of Client Data.

7. Free Trial

A new Client may be entitled to a Free Trial, unless the Client has applied for the Account as a result of an ongoing marketing campaign organized by the Zombie CRM Software Private Limited in co-operation with its partners. The Client is not required to provide any credit card information during the period of Free Trial. If the period of Free Trial has expired, the Account will be automatically deactivated. In order to prevent deactivation or to reactivate the Account, the Client is required to select a suitable Plan and pay the first Fee. If the Client does not pay the first Fee within 2 weeks as of the expiry of the Free Trial, Zombie CRM Software Private Limited has the right to permanently delete the Account, including all Client Data therein.

8. Accessing Service(s)

You are responsible for procuring and maintaining the network connections that connect You to the Service(s). Your access to and use of the Service(s) may require You to use or maintain specific browser software, security certifications and other procedures that supports protocols used by the Service(s).

You may not be able to access or use the Service(s):

  • During planned downtime for upgrades and maintenance to the Service(s) (of which We will use commercially reasonable efforts to notify You in advance through Our Service(s)) ("Planned Downtime")
  • During any unavailability caused by circumstances beyond Our reasonable control, such as, but not limited to, acts of God, acts of government, acts of terror or civil unrest, technical failures beyond Our reasonable control (including, without limitation, inability to access the internet), or acts undertaken by third parties, including without limitation, distributed denial of service attacks.

We will use commercially reasonable efforts to schedule Planned Downtime for weekends (Indian Standard Time zone) and other off-peak hours.

9. Changes to The Services(s) And Website

Our Service(s): We may update the Service(s) from time to time and You may receive notifications of such upgrades, enhancements or updates ('Updates'). Any new or modified features added to or augmenting or otherwise modifying the Service(s) or other updates, modifications or enhancements to the Service(s) are also subject to these Terms and We reserve the right to deploy Updates at any time.

Third party services and network connections: We are not responsible for notifying You of any upgrades, fixes or enhancements to any such services or for any compromise of data, including Your Data, transmitted across computer networks or telecommunications facilities (including but not limited to the internet) which are not owned, operated or controlled by Us. You agree that We are not responsible for the reliability or performance of any services or connections as described in this sub-section.

Websites: We may also change content on Our Websites at any time. However, please note that any of the content on Our Websites may be out of date at any given time, and We are under no obligation to update it. For clarity, this sub-section refers to Our Websites excluding the Service(s). We may discontinue or change any part of Our Websites, that does not affect the Service(s), without notifying You. Our Websites may contain links to websites, content and resources provided by third parties ('Third Party Links'). These Third Party Links are governed by their own terms and privacy policies and You agree that We have no control over these Third Party Links and are not responsible for Your access or use of these Third Party Links.

10. Intellectual Property Rights

10.1 Ownership of IPR

All Our patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights in or related to the Service(s), including the Websites, and any part of it (collectively, 'Intellectual Property Rights') shall belong to and remain exclusively with Us. We are the owner or the licensee of all Intellectual Property Rights in Our Websites, and the content or material published on it. Those works are protected by copyright laws and treaties around the world. You must not use any part of the content on Our Websites for commercial purposes without obtaining a license to do so from Us or Our licensors. Further, We claim no intellectual property rights over the content You upload or provide to the Service(s).

Grant of License to Us

We shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to incorporate into the Service(s) or Websites or otherwise use any suggestions, enhancement requests, recommendations or other feedback We receive from You.

Unless You notify Us otherwise by an e-mail to [email protected], You agree to grant Us a royalty-free, worldwide, transferable license to use Your trademark or logo to identify You as Our customer on Our Websites and/or marketing collateral.

We may obtain and aggregate technical and other data about Your use of the Service(s) that is non-personally identifiable with respect to You ("Aggregated Anonymous Data"), and We may use the Aggregated Anonymous Data to improve, support and operate the Service(s). For clarity, You are not identified as the source of any Aggregated Anonymous Data and no Personal Data is collected as a part of Aggregate Anonymous Data.

Grant of License to You

Our product and service names, and logos used or displayed on the Service(s) or Websites are Our registered or unregistered trademarks (collectively, "Marks"), and You may only use such Marks to identify You as a user of the Service(s) You have subscribed to.

Reservation of Rights

All rights not expressly provided to You herein are reserved.

11. Voice Service(s)

If You use the phone/voice service, You understand and agree that

  • The phone/voice service is not intended to support or carry emergency calls to any emergency services such as public safety answering points
  • We will not be held liable for any claim, damages or loss (and You hereby waive any and all such claims or causes of action), arising from or relating to Your (or Users or End-Customers) inability to use the phone service to make such emergency calls
  • You are solely responsible for Your operation of the phone service in compliance with all applicable laws in all jurisdictions governing use of the Service(s) by You, Your Affiliates, Users and End-Customers, including but not limited to telephone recording and wiretapping laws
  • You will defend, hold harmless and indemnify Us from and against any third party claim arising from any of the foregoing. We may disable the phone numbers provided to You if Your subscription to the Service(s), Account or rights to access and/or use the Service(s) are otherwise suspended, or terminated.

In the event that You wish to port-out Your phone number upon termination of Your subscription to the Service(s) or for any other reason, You agree to notify [email protected] Upon receipt of such request, We shall use reasonable efforts to assist You in the port-out to the third-party service provider of Your choice. Use of this phone service is subject to the payment of additional fees and charges, including, without limitation, the phone call rates as detailed on the Websites. When enabling the phone service, You are consenting, on behalf of You and Your Users and End-Customers to the Processing of Your Data (as generated by or necessary for the provision or operation of the phone service) by the third-party service provider We utilize to provide the phone service.

12. Other Service(s)

Certain third party services such as Integration are made available to You through the Apps & Addons section or other forums where applications are developed for their integration with the Service(s) such as Custom Apps. You have the option to enable these third party services and integrate them into Our Service(s). These third party services are governed by their own terms and privacy policies and You agree that We are not responsible for Your use of these third party services. You may be notified that You are downloading or integrating Apps or applications not developed by Us.

By downloading and installing such Apps or applications within Your Account, You understand and agree that We do not provide any warranties whatsoever for such Apps or applications and We are not liable for any damage or loss caused or alleged to be caused by or in connection with Your enablement, access or use of any such third party services, or Your reliance on the privacy practices, data security processes or other policies of such third party services. For clarity, We may publish Apps in the Apps and Addon section that are developed and maintained by Us. Such Apps published by Us will be governed by these Terms.

13. Support And Maintenance for Other Services

You understand that We are not responsible for providing technical support for Other Services. To this extent, You shall address any comments, queries, complaints or feedback about such Other Services to the respective developers or publishers as specified in the Apps & Addon section or other forums.

14. Billing, Plan Modifications and Payments

Subscription Charges

Except during Your free trial, all charges associated with Your Account ('Subscription Charges') are due in full and payable in advance when You subscribe to the Service(s). Unless specified otherwise in a Form, the Subscription Charges are based on the Service Plans You choose and are payable in full until You terminate Your Account. You will receive a receipt upon each receipt of payment by Us. You may also obtain a payment receipt from within the Service(s).

Payment Method

You may pay the Subscription Charges through Your credit card, or other accepted payment methods as specified in a Form. For credit card payments, Your payment is due immediately upon Your renewal date. You hereby authorize Us or Our authorized agents, as applicable, to bill Your credit card upon Your subscription to the Service(s) (and any renewal thereof). For payments through other accepted methods, Your payment is due within seven (7) days of Our invoice date unless otherwise stated in a Form.

Renewal

Your subscription to the Service(s) will renew automatically for a Subscription Term equivalent in length to the then expiring Subscription Term. Unless otherwise provided for in any Form, the Subscription Charges applicable to Your subscription to the Service(s) for any such subsequent Subscription Term shall be Our standard Subscription Charges for the Service Plan to which You have subscribed as of the time such subsequent Subscription Term commences. You acknowledge and agree that, unless You terminate Your Account, Your credit card will be charged automatically for the applicable Subscription Charges.

We may use a third party service provider to manage credit card and other payment processing; provided, that such service provider is not permitted to store, retain or use Your payment account information except to process Your credit card and other payment information for Us. You must notify Us of any change in Your credit card or other payment account information, either by updating Your Account or by e-mailing Us at [email protected]

Refunds:Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You.

Late Payments/Non-payment of Subscription Charges

We will notify You if We do not receive payment towards the Subscription Charges within the due date for Your Account. For payments made through credit cards, We must receive payments due within a maximum of five (5) days from the date of Our notice and for payments through other accepted methods, We must receive payments within a maximum of fifteen (15) days from the date of Our notice. If We do not receive payment within the foregoing time period, in addition to Our right to other remedies available under law, We may (i) charge an interest for late payment @ 1.5% per month and/or; (ii) suspend Your access to and use of the Service(s) until We receive Your payment towards the Subscription Charges as specified herein and/or; (iii) terminate Your Account as explained in "Suspension and Termination" section.

Upgrades and Downgrades

You may upgrade or downgrade within a Service Plan or between two Service Plans. You understand that downgrading may cause loss of content, features, or capacity of the Service(s) as available to You before downgrading Your Account. We will not be liable for such loss. When You upgrade, the new Subscription Charges become immediately applicable. Upon upgrade, the new Subscription Charges for the subsisting month would be charged on pro-rated basis and Your credit card will be charged automatically. Subsequent months will be charged in full according to the new Subscription Charges. Upon downgrade, no refunds will be provided. Your account will be auto downgraded from next billing period.

Applicable Taxes

Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively "Taxes'). You are responsible for paying the Taxes that would be levied against You by government authorities. We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced.

User Benefits

Apart from the credits provided to You when You downgrade, We may, at Our sole discretion, offer You certain benefits such as discounts on Subscription Charges, extension in Subscription Term for no extra payments from You, with regard to the Service(s). These benefits are specific to Your Account and the Service(s) identified while offering these benefits. They are not transferable. The benefits may have an expiry date. If they do not have an expiry date, they will expire upon completion of twelve (12) months from their date of offer.

Charges for Add-Ons

Some features are offered as add-ons inside Zombie CRM Software Private Limited. If you add on a feature that has a charge, then you'll be billed that additional amount with each billing cycle for as long as the add-on is active. Some add-ons are intended for particular use cases and may have additional terms or restrictions ("Additional Terms.") If you use an add-on in a way that violates these Terms or the Additional Terms, then we may terminate your account.

Billing (Subscription Price) Changes

We may change our fees at any time by posting a new pricing structure to our Website and/or sending you a notification by email.

15. Restrictions

Client and its authorized Users may use the Zombie CRM Software Private Limited Services and any part or element thereof only in the scope, with the means and for purposes as identified in these Terms and applicable law. By way of example, neither the Client nor any User may:

  • License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service(s) available to any third party, other than Users and End-Customers in furtherance of Your internal business purposes as expressly permitted by these Terms.
  • Use the Service(s) to Process data on behalf of any third party other than Your Users and End- Customers
  • Modify, adapt, or hack the Service(s) or otherwise attempt to gain or gain unauthorized access to the Service(s) or related systems or networks
  • Falsely imply any sponsorship or association with Us
  • Use the Service(s) in any unlawful manner, including but not limited to violation of any person's privacy rights
  • Use the Service(s) to send unsolicited communications junk mail, spam, pyramid schemes or other forms of duplicate or unsolicited messages
  • Use the Service(s) to store or transmit any content that infringes upon any person's intellectual property rights
  • Use the Service(s) in any manner that interferes with or disrupts the integrity or performance of the Service(s) and its components
  • Attempt to decipher, decompile, reverse engineer, disassemble, reproduce, or copy or otherwise access or discover the source code or underlying program of any Software making up the Service(s)
  • Use the Service(s) to knowingly post, transmit, upload, link to, send or store any content that is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory
  • Use the Service(s) to store or transmit any personal health information or sensitive personal data or information (SPDI) as defined under applicable Indian laws and regulations, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, unless expressly agreed to otherwise in writing by Ususe the Service(s) to knowingly post, transmit, upload, link to, send or store any viruses, malware, Trojan horses, time bombs, or any other similar harmful software ('Malicious Software')
  • Establish a link to Our Websites in such a way as to suggest any form of association, approval or endorsement on Our part where none exists
  • Use the Service(s) for the purposes of cookie tracking, ad exchanges, ad networks, data brokerages, or sending electronic communications (including e-mail) in violation of applicable law
  • Try to use, or use the Service(s) in violation of these Terms

If We inform You that a specified activity or purpose is prohibited with respect to the Service(s), You will ensure that You immediately cease use of the Service(s) for such prohibited activity or purpose.

16. Suspension and Termination

We shall not be liable to You or any other third party for suspension or termination of Your Account or access to and use the Service(s), if such suspension or termination is in accordance with these Terms.

Suspension and Termination by Us: In addition to suspension for late payment or non-payment of Subscription Charges, We may suspend Your access to and use of Your Account or the Service(s) if You are in violation of the Terms. We will notify You of Your activities that violate these Terms and, at Our sole discretion, provide You with a period of fifteen (15) days ("Cure Period") to cure or cease such activities. If You do not cure or cease such activities within said Cure Period or if We believe that Your breach of these Terms cannot be cured, Your Account shall be terminated.

Termination by You: If You pay for Your Account through credit card, You may elect to terminate Your Account at any time by clicking on the Subscription Settings' link in the "Setup' page when You log in to Our Service(s). If payments for Your Account is made through other accepted payment methods, You may terminate Your Account by writing to [email protected]

Immediately by either party: if proceedings are initiated for the other party's liquidation or insolvency or a negotiated settlement with the other party's creditors is concluded or an assignment is made on behalf of the other party for the benefit of creditors.

17. Effect of Terminating Your Account

Data Export: We strongly recommend that You export all Your Data before You terminate Your Account. In any event, following the termination of Your Account either by You or Us or if You do not subscribe to a Service Plan on expiry of Your free trial, Your Data will be retained for a period of 14 days ('Data Retention Period') from such termination or expiry of free trial within which You may contact Us to export Your Data. Beyond this Data Retention Period, We reserve the right to delete all Your Data in the normal course of operation. Your Data cannot be recovered once it is deleted.

Charges: If You terminate Your Account prior to the end of Your then-effective Subscription Term or We effect such termination, in addition to other amounts You may owe Us, You must immediately pay any then unpaid Subscription Charges associated with the remainder of such Subscription Term, unless waived by Us in writing. This amount will not be payable by You in the event You terminate Your subscription to the Service(s) or terminate Your Account as a result of a material breach of these Terms by Us, provided that You provide advance notice of such breach to Us and afford Us not less than thirty (30) days to reasonably cure such breach.

18. Data Privacy and Security, Confidentiality

If You choose, or You are provided with, a user identification code, password or any other piece of information as part of Our security procedures, You must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time, if in Our reasonable opinion, You have failed to comply with any of the provisions of these Terms.

Confidentiality obligations: Each of us will protect the other's Confidential Information from unauthorized use, access or disclosure in the same manner as each of us protects our own Confidential Information, and in any event, no less than reasonable care. Except as otherwise expressly permitted pursuant to these Terms, each of us may use the other's Confidential Information solely to exercise our respective rights and perform our respective obligations under these Terms and shall disclose such Confidential Information solely to those of our respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information. The provisions of this sub-section shall supersede any non-disclosure agreement by and between You and Us entered prior to these Terms that would purport to address the confidentiality of Your Data and such agreement shall have no further force or effect with respect to Your Data.

Security of Your Data: We will maintain commercially reasonable administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your Data. These safeguards may include encryption of Your Data in transmission (using SSL or similar technologies) as described further in the Security Policy on Our Websites.

You agree that We, and the service providers We utilize to assist in providing the Service(s) to You, shall have the right to access Your Account and to use, modify, reproduce, distribute, display and disclose Your Data solely to the extent necessary to provide the Service(s), including, without limitation, in response to Your support requests. Any third party service providers We utilize will only be given access to Your Account and Your Data as is reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations. Group Companies may also access or disclose information about You, Your Account, Users or End-Customers, including Your Data, in order to (a) comply with the law or respond to lawful requests or legal process; (b) protect Group Companies' or Our customers' or partners' rights or property, including enforcement of these Terms or other policies associated with the Service(s); (c) act on a good faith belief that such disclosure is necessary to protect personal safety or avoid violation of applicable law or regulation. Further, at Our sole discretion, any suspected fraudulent, abusive, or illegal activity by You may be referred to law enforcement authorities.

To the extent We Process any Personal Data on Your behalf in connection with use of the Service(s) by You, Your Users and/or End-Customers, You and We hereby agree that You shall be deemed to be the data controller and We shall be deemed to be the data processor as those terms are understood under the Directive (and any applicable national legislation implementing the Directive). By utilizing the Service(s), You consent, on behalf of You and Your Users and End-Customers (and represent that You have the authority to consent on behalf of Your Users and End-Customers) to the Processing of Your Data, including, without limitation, any Personal Data, within the Group Companies and to other authorized service providers pursuant to these Terms and Our Privacy Policy.

Data collection and privacy: We collect certain information about You as well as Your customers and their respective devices, computers and use of the Service(s). We use, disclose, and protect this information as described in Our Privacy Policy, which is incorporated into these Terms by reference.

19. Marketing and Publicity

By using Zombie CRM services, you grant Zombie CRM the right to use your company name, logo, and related trademarks for marketing and promotional purposes, including but not limited to display on our website, social media channels, and marketing materials. If you prefer that Zombie CRM does not use your name or logo, you may opt out at any time by sending an email to [email protected]. Upon receipt of your request, we will remove your name and/or logo within seven (7) working days.

20. Communication From Us

Apart from the communications specified in Our Privacy Policy, We may contact You directly via e-mail to notify You if

  • You are in violation of these Terms
  • A specific activity or purpose is prohibited with respect to the Service(s), so that You immediately cease use of the Service(s) for such prohibited activity or purpose, or
  • You maintain an exceptionally high number of Users, an unusually high monthly ticket ratio per Users, an unusually high level of open tickets or other excessive stress on the Service(s).

21. Disclaimer of warranties

THE WEBSITES AND THE SERVICE(S), INCLUDING ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. WE EXPRESSLY DISCLAIM ANY AND ALL CONDITIONS, REPRESENTATIONS, WARRANTIES OR OTHER TERMS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

YOU ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE SERVICE(S) OR WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE AND YOU FURTHER ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE ACCESS TO THE SERVICE(S), WHICH IS PROVIDED OVER INTERNET AND VARIOUS TELECOMMUNICATIONS NETWORKS, ALL OF WHICH ARE BEYOND OUR CONTROL, WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE.

THE CONTENT ON OUR WEBSITES IS PROVIDED FOR GENERAL INFORMATION ONLY. IT IS NOT INTENDED TO AMOUNT TO ADVICE ON WHICH YOU SHOULD RELY. YOU MUST OBTAIN PROFESSIONAL OR SPECIALIST ADVICE BEFORE TAKING, OR REFRAINING FROM, ANY ACTION ON THE BASIS OF THE CONTENT ON OUR WEBSITES. NO INFORMATION OR ADVICE OBTAINED BY YOU FROM US OR THROUGH THE SERVICE(S) OR WEBSITES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

22. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SALES, LOST GOODWILL, LOSS OF USE OR LOST CONTENT, IMPACT ON BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, BREACH OF STATUTORY DUTY,NEGLIGENCE OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY AND THAT OF OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, RELATING TO THE SERVICE(S), WILL BE LIMITED TO AN AMOUNT EQUAL TO THE LOWER OF (A) TWELVE MONTHS OF THE SUBSCRIPTION CHARGES FOR THE SERVICE(S) TO WHICH THE CLAIM RELATES; OR (B) THE SUBSCRIPTION CHARGES PAID BY YOU, FOR THE SERVICE(S) TO WHICH THE CLAIM RELATES PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY.

THE LIMITATIONS AND EXCLUSIONS ALSO APPLY IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE. So basically we mean:

Our liability is limited to fees you paid for Zombie CRM Software Private Limited in the prior 12 months.

23. Indemnification

You agree to defend, indemnify and hold harmless Zombie CRM Software Private Limited and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

24. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an 'AS IS' and 'AS AVAILABLE' basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Zombie CRM Software Private Limited its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

25. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, with jurisdiction exclusively vested in the courts of Bengaluru, Karnataka, without regard to its conflict of law principles.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of those rights. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements or understandings, whether written or oral, relating to the Service.

26. Changes to these Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us:
By email: [email protected]

Last Updated: April 15, 2025

Thank you for using Zombie CRM and all related websites, software, mobile applications, and other services provided by us. This policy explains the what, how, and why of the information we collect when you visit our website, use our software and services, or communicate with us through our various direct or indirect channels (collectively referred to as "Service"). It also explains the specific ways we use and disclose that information, and also the controls and measures we take to protect such information. We take your privacy extremely seriously, and we never sell your information or email addresses. By visiting our websites or by purchasing or using our Service, you accept the privacy practices described in this policy.

1. Definitions

These definitions should help you understand this policy. When we say "We", "Us", "Our", "Zombie CRM Software Private Limited" and "Zombie CRM" we refer to Zombie CRM Software Private Limited. d/b/a Zombie CRM, a Private Limited Company Registered under Pursuant to sub-section (2) of section 7 and sub-section (1) of section 8 of the Companies Act, 2013 (18 of 2013) and rule 18 of the Companies (Incorporation) Rules, 2014.

We offer the Services on at least our websites www.zombiecrm.com and all sub-domains associated with it. This Privacy Policy applies to these specific websites and any other sites or mobile applications owned or operated by us (each a "Website" and together the "Websites"). The "Websites" include the Websites themselves, and any web pages, interactive features, applications, widgets, blogs, social networks, social network "tabs" or other online, mobile, or wireless offerings that post a link to this Privacy Policy, whether accessed via computer, mobile device, or other technology, manner or means.

When we say "You" we are referring either to a User or a Visitor who visits or uses any website.

When we say "Customer" we refer to the person or entity registered with us as a customer of Zombie CRM.

When we say "Customer Data" we refer to personal information, reports, files, documents, emails, or any electronic information we store for our Customers within the Service.

A "Contact" is a person you contact through our services or a person who you might choose to contact at some point in the future through the use of our Services. In other words, a Contact is anyone about whom you have given us information.

"Personal Data" means any information that identifies or can be used to identify you or a person or an entity, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation, address, or other demographic information.

A "Public Site" is the part of the parts of our Service that can be accessed by you without requiring any authentication or authorization credentials.

A "Secure Site" refers to the parts of our Service that can only be accessed by "Users", using a secure and valid authentication and authorization credentials.

When we say "User", we are referring to an employee, owner, agent, or any representative of a Customer, who accesses any part of Secure Site for using the Service and accessing the Customer Data on behalf of the Customer When we say "Visitor", we are referring to an individual who uses the public site but has no access to the restricted areas of the Site or Service.

2. Roles & Responsibilities

This Notice only applies when Zombie CRM is the Controller of personal data (example: Zombie CRM website visitors’ personal data and business-to-business contact data).

Zombie CRM is a Processor, not a Controller, of personal data that we process on behalf of our Customers when they use Zombie CRM products and Services.

Please note that this Privacy Notice does not apply when we handle Personal Data as a processor or service provider on behalf of our Customer. This includes situations where we provide cloud products and services to our Customer, allowing them (or their affiliates) to connect their own websites and applications to our platform, sell their own products and services, send electronic communications, or otherwise collect, use, share, or process Personal Data using our cloud products and services. In these cases, Zombie CRM does not own, control, or direct the use of any Customer Data stored or processed by a Customer or User via the Service. Only the Customer or User has the right to access, retrieve, and direct the use of such Customer Data. The Customer or User is considered the data controller under the Regulation for any Customer Data containing Personal Data.

If your Personal Data has been submitted to us by or on behalf of a Zombie CRM Customer and you wish to exercise any rights you may have under applicable data protection laws, please contact them directly. We are not responsible for the privacy or data security practices of our Customers.

Zombie CRM is largely unaware of what Customer Data is actually being stored or made available by a Customer or User to the Service and does not directly access such Customer Data except as authorized by the Customer, or as necessary to provide Services to the Customer and its Users.

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our Terms of Use.

If you are a Zombie CRM Customer and need a signed Data Processing Addendum in addition to the Terms of Service and Privacy Notice, you can find the document signed on behalf of Zombie CRM here.

3. Personal Data Collected

3.1 Personal data we collect and receive

We collect personal data about you in different categories, as shown in the table below. You may provide some of this information voluntarily when you use the Zombie CRM Services and Sites, attend events, or visit our premises. Other types of data, such as device data and service data, may be collected automatically from your device. Occasionally, we may also receive personal data about you from third-party sources (as described in the table).

We may collect the following personal data about:

  • Our website users
  • Recipients of Marketing communications
  • Marketing prospects

Sign Up, contact, and company information:

  • Names like First name, Last Name, Middle Name and etc.
  • Email addresses
  • Phone numbers
  • Avatars
  • Company name
  • Your role or designation in your company

Payment information:

  • Credit Card Information
  • Billing and Mailing Addresses
  • Other Payment-Related Information

Device data:

  • Operating system type and version number, manufacturer and model
  • Browser type
  • Screen resolution
  • IP address
  • Unique device identifiers

Service data:

  • The website you visited before browsing to the Zombie CRM Services.
  • How long you spent on a page or screen
  • How you interact with our emails
  • Navigation paths between pages or screens
  • Date and time
  • Pages viewed
  • Links clicked

Application Logs and Mobile Analytics:

  • Clicks
  • Scrolls
  • Features accessed
  • Access time and frequency
  • Errors generated
  • Performance data
  • Storage utilized
  • User Settings and Configurations

Third party source data:

  • Profile Information gathered from social networking sites
  • Information that you have viewed or interacted with our content
  • Company Information
  • Job Titles
  • Avatars
  • Email Addresses
  • Phone numbers
  • Addresses
  • Approximate Geo-location Data

The sources of this third party personal data may include:

  • Contact enrichment and lead generation providers
  • Targeted online advertising providers

We may collect the following personal data about our office visitors: Registration, contact and company information

  • Name
  • Email Addresses
  • Phone numbers
  • Company name
  • Your role or designation in your company.

Visitation Data:

  • Time and Date of arrival
  • Photograph ID
  • Signature
  • CCTV footage.

3.2 Cookies and Other Tracking Technologies

We use temporary and permanent cookies to identify our services users and enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. You can learn more about the cookies used on our websites here.

Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals.

4. How We Use the Information We Collect

We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:

  • Operations: We process your personal data to perform our contract with you for use of our Services and Sites and to fulfill our obligations under applicable terms of service. Where we have not entered into a contract with you, we process your personal data in reliance on our legitimate interests to operate and administer the Zombie CRM Services and Sites. For example, to create, administer and manage your account.

  • Communication: We may send you service, technical and other administrative messages in reliance on our legitimate interests in administering the Zombie CRM Services. For example, we may send you messages about the availability or security of the Zombie CRM Services. We also process your personal data to respond to your comments and questions and to provide customer care and support.

  • Improvements: We process your personal data to improve and optimize the Zombie CRM Services and Sites and to understand how you use the Zombie CRM Services and Sites, including to monitor usage or traffic patterns and to analyse trends and develop new products, services, features and functionality in reliance on our legitimate interests.

  • Sending marketing communications: We process your personal data to send you marketing communications via email, post or SMS about our products, services and upcoming events that might interest you in reliance on our legitimate interests or where we seek your consent. Please see the "Your Choices" section below to learn how you can control your marketing preferences.

  • Registering office visitors: We process your personal data for security reasons and for the purpose of hosting your visit to the extent such processing is necessary for our legitimate interests in protecting our premises and confidential information against unauthorized access and the safety of our staff and office visitors.

  • Managing event registrations and attendance: We process your personal data to plan and host events for which you have registered or that you attend, including sending related communications to you.

  • Maintaining Security: We process your personal data to control unauthorized use or abuse of the Zombie CRM Services and Sites, or otherwise detect, investigate or prevent activities that may violate Zombie CRM policies or applicable laws, in reliance on our legitimate interests to maintain and promote the safety and security of the Zombie CRM Sites and Services.

  • Displaying personalized advertisements: We process your personal data to advertise to you and to provide personalized information, including by serving and managing advertisements on our Sites and on third party sites, in reliance on our legitimate interests to support our marketing activities and advertise our products and services or, where necessary, to the extent you have provided your consent.

  • Carrying out other legitimate business purposes: Including invoicing, audits, fraud monitoring and prevention.

  • Complying with legal obligations: We process your personal data when cooperating or complying with public and government authorities, courts or regulators in accordance with our obligations under applicable laws and to protect against imminent harm to our rights, property or safety, or that of our users or the public, as required or permitted by law.

    • 5. To Whom We Disclose Information

    Except as described in this Notice, we will not intentionally disclose the Personal Data or Customer Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Customer. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

    5.1 Unrestricted Information

    Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.

    5.2 Other Users in Your Company Account

    Certain information about your use of the Zombie CRM Services is available to the administrator(s) of your Zombie CRM Account and, depending on the settings chosen by the Users of the Account, also to other Users for the purposes of providing the Zombie CRM Services.

    5.3 Service Providers

    We work with third party service providers who provide website, application development, hosting, maintenance, security and fraud detection, and other services for us. These third parties may have access to, or process Personal Data or Customer Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

    5.4 Zombie CRM Communities, Marketplace and Other User Generated Content

    We make available various community forums and self-help support materials, as well as blogs and other means for you to post information on our websites. This information you post is publicly-available information that you choose to disclose and it may be read, collected, and processed by others that visit these websites. Except for username (which may be your real name) and the details that you choose to include in your profile, the categories of data disclosed in these circumstances will depend on what information you choose to provide. Your posts and certain profile information may remain even after you terminate your Zombie CRM account. We urge you to consider the sensitivity of any information you may disclose in this way. We will correct or delete any information you have posted on the websites if you so request, as described in Section 10 "Your Choices" below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.

    5.5 Social Media

    Zombie CRM's websites may use social media features, such as the Facebook "like" button, LinkedIn and Twitter sharing features, and other similar widgets ("Social Media Features"). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media network in order to share content with others within your network. Social Media Features are either hosted by the respective social media network, or hosted directly on our websites. To the extent the Social Media Features are hosted by the respective social media networks and you click through to these from our website, the latter may receive information showing that you have visited our website. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile. Your interactions with Social Media Features are governed by the privacy policies (and any other applicable terms) of the respective companies that provide the relevant Social Media Features.

    5.6 Advertising and Marketing

    We partner with third-party ad networks to display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you with targeted advertising based on your interests.

    5.7 Partners

    We may share data with trusted Zombie CRM partners to contact you based on your request to receive such communications, help us perform statistical analysis, provide sales support, or provide customer support. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data. We partner with trusted third parties to provide content that we think may be relevant to you. When you engage with these partners, we will tell you who we are sharing data with and provide a link to the partner's privacy policy so you can learn how to opt out of the partner’s communications. These partners are required to adhere to our privacy and data protection policies.

    5.8 Non Personally Identifiable Information

    We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Customer's, Users and Visitors interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service, all of the foregoing being subject to additional limits on use of your data as stated in this Privacy Notice.

    5.9 Law Enforcement, Legal Process and Compliance

    We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

    5.10 Change of Ownership

    Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Notice.

    Customer Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Customer Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Notice.

    6. Data Security

    We use appropriate technical and organizational measures to protect the Personal Data that we collect and process. We have implemented information security policies, rules and technical measures to protect the Personal Data under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. In addition, all our employees and data processors (i.e. those who process your Personal Data on our behalf) are obliged to respect the confidentiality of the Personal Data of all users of our Website and those who purchase our Services. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.

    While information security risks are always evolving, so are the controls. The controls, so implemented, are periodically reviewed as part of internal and external audits.

    7. International Data Transfers

    When making any transfers of Personal Data from the EEA, Switzerland and the UK to countries which do not have the same data protection laws as the EEA, Switzerland and the UK, we will comply with legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Data. Zombie CRM uses Standard Contractual Clauses approved by the European Commission (and the equivalent standard contractual clauses for the UK where appropriate) for transfers to countries not subject to an adequacy decision by the European Commission or your local legislature and/or regulator. A copy of our standard data processing addendum, incorporating the Standard Contractual Clauses, is available here.

    Zombie CRM Software Private Limited complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

    Zombie CRM Software Private Limited has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Zombie CRM Software Private Limited has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/

    If you are located in the EU, UK or Switzerland, you have the right to request access to the Personal Data that we hold about you and request that we correct, amend or delete your Personal Data if it is inaccurate or processed in violation of the DPF Principles. We will give you an opportunity to opt out where Personal Data we control about you is to be disclosed to an independent third party or used for a purpose that is materially different from those set out in this Privacy Policy. If you would like to exercise any of your rights, please contact us via the details provided below.

    In compliance with the DPF Principles, we commit to resolve DPF Principles-related complaints about our collection and use of your Personal Data. We will investigate and attempt to resolve any DPF Principles-related complaints within 45 days. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of Personal Data received in reliance on the DPF Principles should first contact Rapidop’s Data Protection Officer at [email protected]. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction then you have right to complaint to the higher authorities.

    In certain circumstances, the EU-U.S. DPF, the Swiss-U.S. DPF and the UK Extension to the EU-US DPF provide the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Data Privacy Framework on this website.

    In the context of an onward transfer, Zombie CRM Software Private Limited is responsible for the processing of Personal Data it receives under the DPF Principles and subsequently transfers to a third party acting as an agent on our behalf. Zombie CRM Software Private Limited shall remain liable under the DPF Principles if our agent processes your Personal Data in a manner inconsistent with the DPF Principles, unless Zombie CRM Software Private Limited is not responsible for the event giving rise to the damage.

    In any matters relating to the EU-U.S. Data Privacy Framework Zombie CRM Software Private Limited is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

    Please note that under certain circumstances, we may be required to disclose your Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

    8. Children's Personal Information

    Our Services and Sites are not intended for use by anyone under the age of 16. We do not knowingly collect personal data from anyone under the age of 16. If you are under 16, you may not attempt to register for our Services or send any information about yourself to us, including your name, address, telephone number, or email address. If we become aware that we have collected personal data from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that a child has provided us with their personal data, please contact us at the email or mailing address provided at the end of this Privacy Policy.

    9. Data Retention

    We will retain your Personal Data for a period of time that is consistent with the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

    For Zombie CRM Service:

    • The contents of closed accounts are deleted within 1 year of the date of closure
    • The content of closed Free Trial Accounts are deleted within 6 months of the date of closure
    • Server archival backups are kept for 3 months.

    10. Your Choices

    10.1 Your Data Protection Rights:

    Under applicable data protection laws, you may exercise certain rights regarding your personal data:

    • Right to access – you have the right to know which data we hold about you (if any).
    • Right to data rectification – you have the right to require corrections to your Personal Data in case they are inaccurate or incomplete.
    • Right to data deletion – you have the right under certain conditions to request the deletion of your Personal Data including in situations where the processing of your Personal Data is no longer necessary for the purposes for which it was collected, or if the processing of your Personal Data was based on your consent and you wish to withdraw your consent, and there are no other grounds for processing your Personal Data.
    • Right to restriction of processing – You may request that we restrict the processing of your personal data in certain cases.
    • Right to data portability – You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
    • Right to object – You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
    • Right to complain – You have the right to lodge a complaint with a supervisory authority. In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, we commit to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
    • Right to Refuse or Withdraw Consent – In case we ask for your consent to process your personal data, you are free to refuse to give it. If you have given your consent, you may withdraw it at any time without any adverse consequences. The lawfulness of any processing of your personal data that occurred prior to the withdrawal of your consent will not be affected.
    • Right to Not Be Subject to Automated Decision-making – You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.

    We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the “How to Contact Us” section. At your request, we will have any reference to you deleted or blocked in our database. Additionally,

    • You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
    • You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.
    • Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information.
    • You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

    At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact Zombie CRM Team at [email protected]

    10.2 Navigation Information

    You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature. You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

    10.3 Opting out from Commercial Communications

    If you no longer wish to receive marketing communications from Zombie CRM, you may click on the “unsubscribe” link located on the bottom of our marketing emails or you can contact us at [email protected] When using our Mobile Applications, you also have the option to turn off push notifications. Please note that you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment related emails. To opt-out of other forms of marketing (such as postal marketing or telemarketing or SMS Marketing), please contact us using the details in Section 14.

    10.4 Information processed on Zombie CRM Customer’s behalf

    Zombie CRM has no direct relationship with the Client’s customers or third party whose Personal Data it may process on behalf of a Customer. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Customer or User they deal with directly.

    Zombie CRM Customers can delete, amend or block access to any Personal Data inside Zombie CRM application, or by contacting Zombie CRM Support.

    11. Your California Privacy Rights

    Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights to understand and request that we disclose details about how we handle your Personal Data. To learn more about how we collect, use, disclose, and share your Personal Data, please see below.

    11.1 Categories of Personal Data Collected

    In the preceding 12 months, we have collected the following categories of Personal Data about California consumers. We may collect this Personal Data directly from you, from third parties, and from your interactions with us. For additional details about the Personal Data that we collect and the sources from which we collect this Personal Data, please review Section 3 above. The Personal Data categories are:

    • Identifiers, such as name, email address, address, and phone number
    • Commercial information, such as records of products or services purchased and other transactional data
    • Internet or other network or device activity details, such as technical data about your use of our website, products and services
    • Geolocation data, such as your approximate location based on IP address
    • Financial information, such as Payment Information or financial account numbers in the process of providing you with a subscription.
    • Other Personal Information, in instances when you interact with us online, by phone or mail in the context of receiving help through our help desks or other support channels, participation in customer surveys or contests, or in providing the Service.
    • Inferences drawn from any of the above information.

    We may retain this Personal Data for as long as is needed for the purpose(s) for which it was collected and no longer than is relevant and reasonably necessary. Our retention periods vary based on business, legal and regulatory needs.

    11.2 Business and Commercial Purposes for Collection; Disclosures for a Business Purpose

    We may collect all of the above categories of Personal Data to run our business and carry out our day-to-day activities, as described above in Section 4. We have disclosed each of these categories of Personal Data with our service providers for various business purposes, as described above in Section 5, in the preceding 12 months.

    11.3 Categories of Personal Data Sold or Shared for Cross-Context Behavioural Advertising

    Although we have not "sold" or "shared" personal data for money in the past 12 months, we have disclosed the above categories of Personal Data to third-party advertising partners, such as in connection with our use of tracking technologies for cross-context behavioural advertising or by providing lists of email addresses for potential customers, so that we can reach you across the web with advertisements for our products and services. This may be considered "sharing" or a "sale" under the CCPA. You can read more about our sharing and sales activities above in Section 3 and Section 5. We do not knowingly sell or share any personal data of minors under the age of 16.

    11.4 Financial Incentives

    We may offer a benefit or offering in exchange for you providing personal data, such as a discount or coupon to individuals who respond to a survey. As part of these surveys we may collect personal data, such as your name, contact information, preferences, experiences, beliefs, opinions, and other responses to the survey questions. Participation in surveys is governed by the applicable terms and conditions for the survey, which will describe any financial incentives associated with that survey and how to participate. The value of your data is the value of the offer presented to you. We have calculated such value by using the expense related to the benefit. You may withdraw from any financial incentive at any time by emailing us at [email protected]. If we offer another type of financial incentive, we will share with you the material terms of each offer when we ask you to participate.

    11.5 Your Rights

    The CCPA gives you certain rights regarding the Personal Data we collect about you:

    • Right to Know About Personal Data Collected, Disclosed, or Sold. You have the right to request to know what Personal Data we collect, use, disclose, share and sell about you.
    • Right to Request Deletion of Personal Data. You have the right to request the deletion of your Personal Data collected or maintained by us as a business.
    • Right to Correct. You have the right to request that we correct inaccurate personal data that we maintain about you.
    • Right to Opt-Out of Tracking for Targeted Advertising Purposes. You have the right to opt out of the sale of your personal information to, and the sharing of your personal information with, third parties.
    • You can submit requests to opt-out of tracking for targeted advertising purposes by using our Cookie Notice at the bottom of the page. Your request to opt-out will apply only to the browser and the device from which you submit the request.
    • Right to Limit the Use and Disclosure of Sensitive Personal Data. In some instances, we may use or disclose your Sensitive Personal Data for the legitimate business purposes as outlined under the CCPA, and for any other purposes as set forth in Section 4, above.
    • Right to Non-Discrimination for the Exercise of Your Privacy Rights. You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights conferred by the CCPA.

    11.6. How to Exercise your California Rights

    You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your Personal Information.

    If you would like to make a request and exercise your rights described above, please contact us via [email protected]

    12. Google API Disclosure

    Not with standing anything else in this Privacy Policy, if you provide the App access to your Google data, the App’s use of that data will be subject to these additional restrictions:

    • We leverage Google APIs to pull in email, contacts and calendar data of our users in order to:
      • Allow users to read, write, modify or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read and process emails.
      • Scan their emails for messages related to sales activities + display them within our application with some action items.
      • Pull in calendar data related to sales activities (past and upcoming meeting events).
      • Allow scheduling meeting events on their google calendar as well.
      • Allow users to import/export their google contacts inside our application to perform sales activities inside CRM.
      • Upload and download your Google Drive files through the Zombie CRM interface.
    • The App will not use Google data for serving advertisements.
    • The App will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the App’s internal operations and even then only when the data have been aggregated and anonymized.
    • The Zombie CRM's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
    • Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

    13. Changes and Updates to this Notice

    We may amend this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update it, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If we make material updates to this Privacy Policy we will update the effective date at the top of the Privacy Policy.

    If you have any questions, comments or concerns about this Privacy Policy or the way your personal data is being used or processed by Zombie CRM, please submit any questions, comments or concerns using the Contact Us form on our website zombiecrm.com

    14. How to Contact Us

    If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at: [email protected]